Shipping policy
Delivery & Shipping Policy
Last Updated: 22 September 2026
At ShillongBooks.com, we endeavour to process and dispatch orders as efficiently as possible. Delivery timelines may vary depending on the customer's location, courier network, accessibility, weather conditions, and other logistical factors.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
During periods of high order volume, holidays, examinations, or unforeseen circumstances, processing may take additional time.
2. Estimated Delivery Time
After dispatch, delivery may generally take:
- 2–3 business days in certain serviceable locations.
- 7–10 business days in some locations.
- 10–15 business days for certain remote, rural, or less-accessible areas.
These are estimated delivery timelines only and are not guaranteed delivery dates. The actual delivery period depends primarily on the customer's location and the operational network of the assigned courier service.
3. Remote & Difficult-to-Reach Locations
Customers located in remote, rural, hilly, or otherwise difficult-to-service areas may experience longer delivery times due to limited transportation connectivity, courier coverage, weather conditions, or additional transit requirements.
4. Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, courier delays, public holidays, regional restrictions, or unusually high shipment volumes.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, PIN code, and valid contact number.
ShillongBooks.com shall not be responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.
6. Tracking
Where tracking is available, shipment tracking details may be provided after dispatch. Customers can use the tracking information to monitor their parcel's movement.
7. Returned Shipments
If a shipment is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, or other circumstances attributable to the customer, applicable shipping or return-to-origin charges may be deducted from any eligible refund.
8. Contact
For delivery or shipping assistance, contact:
Email: ccare@shillongbooks.com
Please provide your order number when contacting customer support.